As most of our products are made to order, please allow a processing time up to 2 weeks from the date of order to dispatch. Whenever we have ready-made products, these will usually ship within 3-5 working days.
Deliveries within Australia are made with Sendle or Australia Post. The shipping cost is $9 or free of charge for orders over $200.
Deliveries outside Australia are made with Australia Post. Shipping cost is calculated at checkout and delivery typically takes 8-10 working days to New Zealand, and 10-14 working days internationally. All orders over $200 are sent free of charge.
Please note, due to COVID-19 orders may take up to 2 weeks longer than normal to arrive.
HOLIDAY ORDER CUT-OFF DATES
|Australia||Sunday 5th December||Saturday 11th December|
|Western Australia||Wednesday 24th November||Saturday 11th December|
|New Zealand||Wednesday 24th November||Sunday 28th November|
|Asia||Sunday 21st November||Sunday 28th November|
|Rest of World||Wednesday 17th November||Wednesday 24th November|
We understand that shopping online for your furry friend can be tricky. If your item was not quite right please contact us within 14 days of receiving them and we may be able to accept a return/exchange in the form of a store credit.
Please see our Delivery & Returns page for more details.
If you are unsure of what size to order, or have any questions or concerns about your order, please send us an email and we will be happy to help.
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