Most of our products are made to order especially for you, so please allow 2-3 weeks for your special order to be made and sent to you. Whenever we have ready-made products, these will usually ship within 3-5 working days. Once your order is ready you will receive a shipping confirmation email.

Deliveries within Australia: Delivery time is usually 2-7 days.
Deliveries outside Australia: Delivery time will depend on where you are. The majority of orders will be delivered within 2 weeks.

Note that due to covid-19, some international orders may take up to 2 weeks longer than normal to arrive. Please know we are doing everything we possibly can from our end to get your order to you as quickly as possible.

Absolutely! Please contact us if you wish to add items to an existing order so we can help you.

In the event you wish to change or cancel your order, please contact us immediately or within 24 hours. Once we start making your order we won't be able to cancel nor make any adjustments.

If you change your mind about the size of an item that has already been made for you but not sent, you may be subject to a restocking fee of up to 20%. This is to cover for the time and cost making something for you that might not sell. We appreciate your understanding!

Yes! Countries we currently ship to include (alphabetically):
Australia, Canada, Denmark, Estonia, Finland, France, Germany, Hong Kong, Italy, Japan, Malaysia, New Zealand, Netherlands, Norway, Singapore, South Korea, Spain, Sweden, Thailand, United Kingdom, United States.

Is your country not on the list? Send us an email and we will do our best to make it happen.

Australia: We have a flat rate of $9 or free of charge for all orders over $200.

International: Shipping costs are dependent on location and parcel weight. Shipping costs are calculated and clearly displayed at checkout before you complete your order. All orders over $200AUD are sent free of charge.

Yes! If you spend $200AUD (after discounts) or more you will be eligible for free shipping at checkout.

Australia: You will automatically get tracking notifications from Sendle by email, including a delivery estimate so you know approximately when your goodies will arrive. If you for some reason don’t receive these emails from Sendle, contact us and we will send you a tracking number.

International: You will receive a tracking number in your shipping confirmation email. For the most detailed tracking updates, please check your tracking through your country’s courier website directly.

NZ: https://www.nzpost.co.nz/tools/tracking
US: https://tools.usps.com/go/TrackConfirmAction_input

We have created a page that will help you with this - Size Guide.

There is an individual product size guide displayed on each product page. You can also have a look at our Size Guide page.

Yes! Please see individual care instructions for each product on its product page. Generally, we recommend to hand wash or machine wash cold on delicate cycle inside a laundry bag or pillowcase. Gentle washing will preserve the life of the item and prevent damage to hardware.

Yes! We are very serious about reducing waste and avoiding plastic.

We love a good unboxing experience but believe it shouldn't cost the earth. Our packaging is simple but beautiful, and fully recyclable and/or home compostable.