Most of our products are made to order especially for you, so please allow a processing time up to 2 weeks from the date of order to dispatch. Whenever we have ready-made products, these will usually ship within 3-5 working days. Once your order is ready you will receive a shipping confirmation email.
Delivery time within Australia is usually 2-7 days.
Delivery time outside Australia will depend on where you are. The majority of orders will be delivered within 2 weeks.
Note that due to COVID-19, some international orders may take up to 2 weeks longer than normal to arrive. Please know we are doing everything we possibly can from our end to get your order to you as quickly as possible.
Absolutely! Please send us an email if you wish to add items to an existing order. Don't forget to include your order number.
In the event you wish to change your order, please contact us immediately or within 24 hours. Once we start making your order we won't be able to make any adjustments.
If you change your mind about the size of an item that has already been made for you but not sent, you may be subject to a small restocking fee. This is to cover for the time and cost making something for you that might not sell.
No, discount codes can only be applied at checkout. You will have to save the discount code for next time.
Shipping & Returns
Yes! Countries we currently ship to include (alphabetically): Australia, Canada, Denmark, Estonia, Finland, France, Germany, Hong Kong, Italy, Japan, Malaysia, New Zealand, Netherlands, Norway, Singapore, South Korea, Spain, Sweden, Thailand, United Kingdom, United States.
Is your country not on the list? Send us an email and we will do our best to make it happen.
Australia: We have a flat rate of $9 or free of charge for all orders over $200.
International: Shipping costs are dependent on location and parcel weight. Shipping costs are calculated and clearly displayed at checkout before you complete your order. All orders over $200AUD are sent free of charge.
Yes! If you spend $200AUD (after discounts) or more you will be eligible for free shipping at checkout.
Australia: You will automatically get tracking notifications from Sendle by email, including a delivery estimate so you know approximately when your goodies will arrive. If you for some reason don’t receive these emails from Sendle, contact us and we will send you a tracking number.
International: You will receive a tracking number in your shipping confirmation email. For the most detailed tracking updates, please check your tracking through your country’s courier website directly.
Please note, free shipping outside Australia does not come with tracking info.
Due to the custom nature of our products we can only accept returns/exchanges on some items (see Delivery & Returns for more info). Customer is responsible for the return shipping cost, and in the event of an exchange, for the shipping fee to receive the new item.
If for any reason you are unhappy with your order, please contact me (Linn) and I will do what I can to make it right.
We have created a page that will help you with this - Size Guide.
Yes! Please see individual care instructions for each product on its product page.
Generally, we recommend to hand wash or machine wash cold on delicate cycle inside a laundry bag or pillowcase. Gentle washing will preserve the life of the item and prevent damage to hardware.
All OHMINME items are made with your dogs safety in mind using the highest quality supplies. However, nothing is indestructible so please keep a close watch for wear and tear. Replace harness, collar or leash if necessary.
Although natural fibres are very strong and hard wearing, they will never have the same durability as a synthetic material (they also won't outlive us by a thousand years in landfill). With that said, our products are just as strong as most other pet store products. We use industrial sewing machines and pay attention to every stress point for maximum strength. The majority of our hardware is made of solid brass, stainless steel and lightweight aluminium (one of the most renewable and sustainable materials in the world!).
Please note, if your dog is a strong puller or isn't used to this type of harness or collar, we recommend to try out any new gear in an enclosed space (such as a backyard or a fenced park) before you go for a walk. All dogs are different and our products might not be the most suitable for everyone.
Yes! We are very serious about reducing waste and avoiding plastic.
We love a good unboxing experience but believe it shouldn't cost the earth. Our packaging is simple but beautiful, and fully recyclable and/or home compostable. Even our tape and address labels are 100% plastic free! 🙌🏻