Order Information | Shipping Information
Returns Policy | Customs & Duty Charges | Billing

Order Information

Most of our products are made to order especially for you, so please allow up to 2 weeks for your special order to be made and sent to you. Whenever we have ready-made products, these will usually ship within 3-5 working days. Once your order is ready you will receive a shipping confirmation email.

If you need your order by a certain time, please contact me (Linn) before placing your order, and I will do my best to work with you.

Shipping Information

OHMINME offers free shipping on all orders over $200AUD.

Deliveries within Australia are made with Sendle, or Australia Post if you live in a rural area. Sendle is Australia's only 100% carbon neutral delivery service and certified B Corporation, meaning they give equal weight to people, planet and profit. Delivery time is typically 3-5 working days.

Please note, Sendle cannot delivery to Australia Post owned properties, such as post offices, PO boxes, or parcel collect locations. A physical street address is required for all Sendle deliveries within Australia.

Deliveries outside Australia are made with Australia Post and include a tracking number* for your peace of mind. Shipping cost is calculated at checkout and delivery typically takes 8-10 working days to New Zealand, and 14 or more working days internationally.

Please note, due to COVID-19 orders may take up to 2 weeks longer than normal to arrive. *Free shipping is sent via Economy Air whenever possible, and does not come with tracking.

Returns Policy

We understand that buying online for your best friend can be tricky. If your item was not quite right please contact us within 14 days of receiving them and we may be able to accept a return/exchange in the form of a store credit.

Please note we do not offer refunds for change of mind, custom made items (including macramé items), clearance and sale items.

All return/exchange items must be in original/unworn/unused/unwashed condition and shipped back in the original packaging. Customer is responsible for the return shipping cost, and in the event of an exchange, for the shipping fee to receive the new item. We recommend that you use a trackable shipping service as we do not take responsibility for returns that are lost during transit.

If you receive an incorrect item, please contact us and we will ship the correct item your way. If for any reason you are unhappy with your order, please contact us as soon as possible and we will do what we can to make it right.

Customs & Duty Charges

Deliveries to countries outside Australia might incur customs or import taxes. Unfortunately, since we don’t have any control over these charges, we can’t cover them for you. Please contact your local customs office for more information regarding taxes and duties payable in your region. OHMINME cannot be held responsible for any delays, costs or issues that arise from shipping outside Australia.

Billing

The product prices featured on our website are displayed in Australian Dollar (AUD). You may change the currency to browse our website, however your order may still be finalised and displayed in AUD.

We accept payment via Visa, MasterCard, American Express, PayPal, Apple Pay and Google Pay. We now also offer AfterPay for AUS and NZ customers.

Only one discount code can be used per transaction and cannot be combined with any other discounts.

Shipping costs are calculated and added at checkout.