Order Information

Most of our products are made to order especially for you, so please allow a processing time up to 2 weeks from the date of order to dispatch. Whenever we have ready-made products, these will usually ship within 3-5 working days. Once your order is ready you will receive a shipping confirmation email.

If you need your order by a certain time, please send us an email before placing your order, and we will do our best to work with you.


Shipping Information

OHMINME offers free shipping on all orders over $200 AUD.

Deliveries within Australia are made with Sendle, or Australia Post if you live in a rural area. Sendle is Australia's only 100% carbon neutral delivery service and certified B Corporation, meaning they give equal weight to people, planet and profit. Delivery time is typically 3-5 working days.

Please note, Sendle cannot delivery to Australia Post owned properties, such as post offices, PO boxes, or parcel collect locations. A physical street address is required for all Sendle deliveries within Australia.

Deliveries outside Australia are made with Australia Post and include tracking info for your peace of mind. Shipping cost is calculated at checkout and delivery typically takes 8-10 working days to New Zealand, and 10-14 working days internationally.

Please note, due to COVID-19 orders may take up to 2 weeks longer than normal to arrive.


Holiday Order Cut-Off Dates

Wish to have your order in time for Christmas? Place your order by these dates to ensure delivery in time for the holidays.

  Standard Express
Australia Sunday 5th December Saturday 11th December
Western Australia Wednesday 24th November Saturday 11th December
New Zealand Wednesday 24th November Sunday 28th November
Asia Sunday 21st November Sunday 28th November
Rest of World Wednesday 17th November Wednesday 24th November

If you want to take advantage of our free shipping offer and want your order to be delivered in time for Christmas, please place your order by the standard cut-off date.

Free shipping includes standard shipping only (you may upgrade to express shipping at checkout). Orders placed after these dates may not arrive in time for Christmas Day.

Please note, we ship orders out using our shipping carrier's guidelines (Sendle, Australia Post, etc). International deliveries may be affected by factors outside of their control, like customs delays, overseas postal disruptions, and COVID-19 restrictions in other countries. In the event of such issues, we will do everything we can to work with these shipping carriers and help you get your parcel as soon as possible.


Returns Policy

We understand that shopping online for your furry friend can be tricky. If your item was not quite right please contact us within 14 days of receiving them and we may be able to accept a return/exchange in the form of a store credit.

Please note we do not offer refunds for change of mind, custom made items (including macramé items), clearance and sale items.

All return/exchange items must be in original/unworn/unused/unwashed condition and if any, shipped back in the original packaging. Customer is responsible for the return shipping cost, and in the event of an exchange, for the shipping fee to receive the new item. We recommend that you use a trackable shipping service as we do not take responsibility for returns that are lost during transit.

If you receive an incorrect item, please contact us and we will ship the correct item your way. If for any reason you are unhappy with your order, please contact us as soon as possible and we will do what we can to make it right.


Customs & Duty Charges

Deliveries to countries outside Australia might incur customs or import taxes (including VAT). Please contact your local customs office for more information regarding taxes and duties payable in your region. OHMINME is not responsible for any delays, charges or issues that arise from shipping outside Australia.


Billing

The product prices featured on our website are displayed in Australian Dollar (AUD). You may change the currency to browse our website, however your order may still be finalised and displayed in AUD.

We accept payment via Visa, MasterCard, American Express, PayPal, Apple Pay and Google Pay. We also offer AfterPay for our AUS and NZ customers.

Only one discount code can be used per transaction and cannot be combined with any other discounts.

Shipping costs are calculated and added at checkout.